Returns & Refunds
Effective for orders placed on or after October 19, 2026 at 11:59 p.m. Central Time. Orders placed before that time remain subject to the policy disclosed when the order was placed. This policy does not reduce rights or remedies available under applicable law.
We want you to be delighted with your purchase. If you change your mind, email hello@barbeedreamhouse.com within 7 calendar days after delivery to request a Return Authorization Number. Your request must be made within seven days; your package does not have to reach us within that period. We will provide the return address and shipping instructions after authorization.
Condition of change-of-mind returns
Return the item in the same condition in which you received it, without additional wear, damage, alteration, or use beyond careful inspection. The pink Barbee Dreamhouse plastic security tag must remain attached and untampered with. Include all original tags, protective packaging, dust bags, authenticity cards, and accessories supplied with your purchase.
These requirements apply to voluntary change-of-mind returns. They do not limit our authenticity assurance or statutory rights and remedies for items with a problem, as explained below.
Shipping and refunds for change-of-mind returns
You pay return shipping and insurance for a change-of-mind return. Use tracked shipping and insure the returned merchandise for its purchase value.
For an approved change-of-mind return, we refund the merchandise price you paid for the returned item, including the effect of any discounts, and any applicable refundable tax. Original outbound shipping charges are nonrefundable for change-of-mind returns, except where applicable law requires otherwise. If we offer a paid return label, we will disclose its cost and obtain your agreement before deducting that cost from your refund.
Damaged, defective, misdescribed, incorrect, or inauthentic items
If your item arrives damaged or defective, differs from its description, is incorrect, or you have an authenticity concern, contact hello@barbeedreamhouse.com promptly with your order number and details. Photos of the item and packaging are helpful where available. We will investigate and provide an appropriate remedy under applicable law and our authenticity assurance.
For a return due to any of these problems, we cover reasonable return shipping or provide a prepaid return label. For a full refund due to our error, including a damaged, defective, misdescribed, incorrect, or inauthentic item, we also refund the original shipping charge attributable to that item.
Our authenticity assurance: If an item purchased from Barbee Dreamhouse is ever proven inauthentic by a recognized third-party authority, we provide a full refund including original shipping, reimburse the authentication cost when you provide a copy of the receipt and authentication certificate, and provide a prepaid return label.
The seven-day change-of-mind window, security-tag and original-condition requirements, and requests for prompt notice or photographs do not limit our authenticity assurance or remove or limit statutory rights or remedies. Contact us even if more than seven days have passed or a tag has been removed. Nothing in this policy limits mandatory rights in your jurisdiction, including applicable consumer guarantees.
Refund process
After receiving and inspecting an authorized return, we will initiate an approved refund within 2–3 business days and send a refund confirmation explaining the amount and any agreed return-label cost. Refunds go through the original payment method. Your bank or payment provider may take additional time to display the refund.
For buy-now-pay-later purchases, we submit the refund through the original payment provider, which adjusts your balance or payment schedule under its terms. Continue following the provider’s payment instructions until it confirms an adjustment.
Questions? Email hello@barbeedreamhouse.com.