Customer chat and visitor activity

We use Chatway to receive and reply to customer-service messages. Chatway processes your messages, contact details you choose to provide, and associated technical and visitor activity data, including IP address, device information, referring pages and pages visited. The current Chatway account does not offer a separate control to disable page-history collection while keeping messaging available. We therefore load the entire chat widget only after you grant Analytics consent in Cookie Preferences. This browsing activity is not treated as necessary simply because chat provides customer service.

You can withdraw Analytics consent in Cookie Preferences to stop the chat widget. You can always contact us at hello@barbeedreamhouse.com without enabling chat. See Chatway’s privacy policy for its data-processing practices.